Thank you for visiting BrightConsumer.org.
This Shipping & Refund Policy explains how orders are delivered and under what conditions refunds may be issued.

1. Shipping Policy

1.1 Processing Time

Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

1.2 Shipping Times

Shipping times vary depending on your location and the shipping method chosen at checkout. Average delivery windows:

Domestic Orders (within your region): 5–10 business days
International Orders: 10–20 business days

Please note: delivery delays may occur due to customs, holidays, or courier issues.

1.3 Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

1.4 Tracking Information

If a tracking number is available for your order, we will email it to you once the package has shipped.

1.5 Lost or Delayed Packages

We are not responsible for delays caused by the carrier.
If an order is lost in transit, please contact us at admin@brightconsumer.org and we will assist you in resolving the issue.

2. Refund Policy

We aim to provide high-quality products and excellent customer care.
If you are not satisfied with your purchase, please review the refund guidelines below.

2.1 Return Window

You may request a return within 30 days of receiving your order.

After 30 days, we cannot guarantee a refund or exchange.

2.2 Eligibility for a Refund

To qualify for a refund:

The item must be unused,
In its original condition,
In its original packaging,
Accompanied by proof of purchase.

2.3 Non-Returnable Items

Certain items cannot be returned for safety and hygiene reasons, including:

Downloadable digital products
Health & personal care products
Gift cards
Items marked as final sale

2.4 Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

Contact us within 7 days at admin@brightconsumer.org
Include photos or video as proof
We will replace the item or issue a full refund at no additional cost to you

2.5 Change-of-Mind Returns

If you change your mind or order the wrong item:

You are responsible for return shipping costs.
Refund will be issued once the item is received and inspected.

3. Refund Processing

Once your returned item is received and inspected:

We will notify you by email
If approved, your refund will be processed
Refunds typically appear on your original payment method within 5–10 business days, depending on your bank or provider

If you haven’t received your refund after this time, please:

Check your bank account
Contact your credit card company
Contact your bank
Finally, email us at admin@brightconsumer.org

4. Exchanges

We only replace items if they arrive damaged or defective.
For exchange requests, email us at admin@brightconsumer.org.

5. Return Shipping Instructions

To return an item:

Email us at admin@brightconsumer.org to request a return authorization
We will provide return instructions
Ship the item using a trackable method (recommended)

Please do not return items to the manufacturer.

6. Order Cancellations

Orders can be cancelled before they have shipped
Contact us at admin@brightconsumer.org as soon as possible
Once the order has shipped, cancellation is not possible